Returns & Exchanges
We stand by the quality of our gear and want you to be fully satisfied with your purchase. If your new carry isn't the perfect fit, you can return or exchange eligible items within 14 days of delivery.
Check Eligibility
Ensure your item is in its original, unused condition with all tags attached and original packaging intact to qualify for a full refund.
Submit a Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization.
Pack and Ship
Securely pack your gear and attach the provided shipping label or use a tracked courier service to send the package back to our warehouse.
Receive Refund
Once our team inspects the returned items, we will process your refund or store credit back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing